ITyX

ITyX
Since 1996 ITyX Solutions is developing software solutions focused on leveraging its leading-edge artificial intelligence technology for the automation of contact center and back-office processes. Headquartered in Cologne (Germany) and with branch offices in Orlando (Florida) and Pune (India), the 120 ITyX employees (60% Data Scientists) serve its over 200 customers worldwide in over 19 languages and 24 countries. For customers like Alliance, Generali, Samsung, BCBS, IKEA, Xerox, Bosch, and FedEx. ITyX is a private independent software company known as one of the pioneer providers of "self-adaptive" software solutions for automatic transaction processing for contact centers and back-office organizations (BPO). As a mission, ITyX works to increase a company’s bottom line by making humans more accurate, consistent and faster with a lower headcount. ITyX typically saves 25% to 90% of the average handling time depending on how many interactions are highly repetitive. ITyX wants to give humans more time to do higher skilled processes with AI assistance making the job more exciting, challenging and interesting and more human time for tasks that can help hit the company’s top line revenue goals. ITyX has proven results: 30% costs reduction, up to 140% rise in efficiency, with higher automation rates. ITyX has a number of patents of AI algorithms, iBooster being the newest and it makes AI easy for any company. It controls 12-16 AI engines and picks the best answer from these different AI engines, this means you do not need to have a Data Scientists on the payroll.

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Website: ITyX