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Customer Contact Week Executive Exchange

CCW, Customer Contact Week is the world’s largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact stakeholders in the industry today. The Exchange unique format is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.



  • Attendance is exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Inspiring Speakers and Thought Leaders
  • Forge new relationships and network with Customer Experience Executives of the highest credentials over 2 ½ days
  • Select from visionary case studies, interactive Roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves



  • Collaborate with some of the industry best and create strategic partnerships
  • Learn about innovative new solutions and technologies to help you achieve your current business objectives
  • Meet solution providers with the most cutting-edge technologies in the 1:1 Business Meetings



  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star luxurious venue
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Let's have some evening fun at our dinner and drinks receptions

Our Speaking Faculty

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Watch What Happened

"We did a fantastic roundtable at the CCW Executive Exchange. It was very well attended and promoted, first of all. A lot of people came in with true interest. Max was our MC and he setup the conversation well. We had a wide variety of industry experts attend who were from different verticals, with different pain points, that all wanted to learn more about us. He really level set the conversation, and it enabled us to have a very fruitful conversation. It resulted in follow up meetings and additional conversations at the networking events. It was a great time.”

Senior Director, Business Development

“I had the opportunity to attend the CCW Executive Exchange in Chicago and just wanted say it’s really a great opportunity to interact with leaders from various industries at my level. Also, it’s been beneficial to talk 1:1 with the vendors about challenges we’re facing and how they can help up solve them. It made this experience extremely valuable for me.”

VP, Home Services
Home Depot
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