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Customer Contact Week Executive Exchange

Customer Contact Week (CCW), is the world’s largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact stakeholders in the industry today. The Exchange unique format is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.


Invitation Only

  • Attendance is exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Inspiring Speakers and Thought Leaders
  • Forge new relationships and network with Customer Experience Executives of the highest credentials over 2 ½ days
  • Select from visionary case studies, interactive Roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves



  • Collaborate with some of the industry best and create strategic partnerships
  • Learn about innovative new solutions and technologies to help you achieve your current business objectives
  • Meet solution providers with the most cutting-edge technologies in the 1:1 Business Meetings



  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star luxurious venue
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Let's have some evening fun at our dinner and drinks receptions

Our Speaking Faculty

Lisa Stoner

Global Head of Support Operations

Perry Monaco

Head of Customer Success

Newcombe Clark

Global Director, Rapid Learning Lab

Jonathan Nouri

Vice President, Honors Strategy and Program Management
Hilton Worldwide

Nuray Gurtekin Sen

Head of Global Process & Quality, Digitization & Automation

Partner with the CCW Executive Exchange

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Watch What Happened

“I had the opportunity to attend the CCW Executive Exchange in Chicago and just wanted say it’s really a great opportunity to interact with leaders from various industries at my level. Also, it’s been beneficial to talk 1:1 with the vendors about challenges we’re facing and how they can help up solve them. It made this experience extremely valuable for me.”

Vice President, Home Services, Home Depot

Interested in attending?


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