"What is really nice about this format is that it's intimate – especially the 1:1 business meetings which are awesome for us because people are super excited to learn that we have these solutions. So contrary to a big conference like Dream Force or Marketo – those 1:1 sessions are very valuable to us."
Evan Huck Director of Sales SurveyMonkey
"I really find the exchanges are a great way to have a meaningful dialog. A lot of the experiences I have with larger audiences have great information, but you don’t get to necessarily debrief that in a meaningful way to take actions back to your organizations."
Heather Magaha SVP, National Client Service Manager Wells Fargo
Customer Contact Week Executive Exchange
CCW, Customer Contact Week is the world’s largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact stakeholders in the industry today. The Exchange unique format is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.
Attendance is exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
Inspiring Speakers and Thought Leaders
Forge new relationships and network with Customer Experience Executives of the highest credentials over 2 ½ days
Select from visionary case studies, interactive Roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves
Collaborate with some of the industry best and create strategic partnerships
Learn about innovative new solutions and technologies to help you achieve your current business objectives
Meet solution providers with the most cutting-edge technologies in the 1:1 Business Meetings
Maximize your time out of the office by customizing your own itinerary
5-Star luxurious venue
No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
Let's have some evening fun at our dinner and drinks receptions
Our Speaking Faculty
Gabriele Masili General Manager, Customer Service & Support
Grace Vaughey Global Head of CX Training
Cathy Cox Senior Vice President - Omni Channel Strategy Business Lead
Rob Maar Global Head of Contact Center Best Practices- Consumer Operations
All solution providers are selected based on what the attendees need. We work with you to create a participation level that makes sense to you and benefits the attendees. If you want to learn more, click on the button below and we’ll be in touch shortly!