Proponisi

Proponisi
Proponisi is a cloud-based Voice of the Customer (VoC) solution that leverages customers to supercharge call center performance and front-line engagement. Customers are integrated into the decision-making and delivery of coaching, training, and engagement to each individual agent. Equipped with gamification, training content, and service recovery, Proponisi provides a robust set of tools to drive customer loyalty and outperform competitors. Serving as another coach on your team, Proponisi enables companies like Medtronic, Ambit Energy, and Teleflora to increase NPS and C-SAT while reducing customer effort and agent turnover.

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Website: Proponisi