Meet the Speakers

Speakers


Gabriele  Masili
Gabriele Masili
General Manager, Customer Service & Support
Microsoft
Grace  Vaughey
Grace Vaughey
Global Head of CX Training
Airbnb
Cathy  Cox
Cathy Cox
Senior Vice President - Omni Channel Strategy Business Lead
SunTrust Bank
Gregg Fernandes
Gregg Fernandes
Vice President, Customer Care And Logistics
The Washington Post
Ed Ariel
Ed Ariel
Vice President of Customer Service
ezCater
Christopher  Surges
Christopher Surges
Senior Vice President Operations Group Manager/Chief Knowledge Officer
US Bancorp Fund Services
Rob Maar
Rob Maar
Global Head of Contact Center Best Practices- Consumer Operations
AIG
Ahmed Ayad
Ahmed Ayad
Head of Continuous Improvement & Quality
Blue Cross and Blue Shield of North Carolina
Wes  Powell
Wes Powell
VP Customer Service
Talbots
Tony  Drummond
Tony Drummond
Vice President, Client Experience
Cox Automotive
Mark Dunford
IBM Watson Platform Adoption
IBM Watson
Jamasen Rodriguez
CEO
Kylie.ai
John Montgomery
COO
Layer
Chad Hendren
Chad Hendren
Vice President and General Manager, CX Solutions
Virtual Hold Technology
Cary  Cusumano
Cary Cusumano
CX Design Strategist
Verizon Enterprise Solutions