December 3-5, 2017
Nashville, TN

Media Partners

Next Caller

Next Caller partners with enterprise businesses to authenticate callers and to prevent identity theft, account takeover, and other types of fraud in the call center. By rigorously analyzing call metadata, Next Caller determines whether a call comes from the device owning the number, or if spoofing or other nefarious activity is occurring. This... Read More

Practice XYZ

Practice is an applied microlearning solution used to build and sustain continuous learning cultures that increase competence and confidence and drive innovation. Practice does this by creating a scalable means for teams to frequently practice skills and receive meaningful, timely feedback through the power of peer-to-peer video assessment and... Read More


CCW Digital

Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, Call Center IQ reigns as the most significant community, resource hub and advisory for call center and customer experience... Read More