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Exclusive Reports

CCW Digital Special Report: The State of Chatbots

CCW Digital Special Report: The State of Chatbots

It is time to change the conversation about chatbots in the contact center.

This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:

- 5 major chatbot mistakes
- 3 signs of a valuable chatbot
- Ways to align chatbots with customer intentions
- Steps to create “omnichannel” bots
- 3 ways chatbots impact the agent experience
- Keys to creating more “intelligent” bots   

Special Report: Remote Agents

Special Report: Remote Agents

Engaged and empowered agents can be the gateway to an exceptional customer experience. They foster legitimate connections with customers.

Take a look at this special report to learn more about remote agents and remote workforce strategies.