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View Event Guide: CCW Executive Exchange Agenda

December 2-4, 2018 | Hotel Colonnade, Coral Gables, FLCustomer Contact Week is the largest Customer Contact Event Series. The CCW Executive Exchange is a premium invite-only event built for the most Senior Customer Contact stakeholders in the indu ...

Event Materials

Past Attendee Profile

Take a look at who attended the CCW Executive Exchange this past August in Chicago.Special thanks to all of our Guests, Solution Providers, and the Loews Luxury Downtown Hotel in Chicago for creating such an amazing event. For more information on upcoming CCW Executive Exchanges, email enquiry@iqpc.comTo see what happened...

The Post Show Report

The CCW Executive Exchange this past August was an amazing experience!Download the Post Show Report to see:Top Highlights of the EventTop Speaker QuotesOn-site Polling ResultsThe most sought after Solution Providersand our Rooftop Cocktail hours!

2019 Executive Exchange Solution Providers Guide

The CCW Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for...

August 2018 CCW Executive Exchange Post Show Report

Missed out on the August CCW Executive Exchange? Take a look at the official Post Show Report, featuring speaker and session highlights, audience breakdown, and top moments to get us ready for CCW Executive Exchange December.Interested to receive more information? Email us at

Delegate Journey Mapping

Curious about the CCW Executive Exchange experience as a delegate? Check out our Delegate Journey Map to get an overview of the process.

CCW Digital Special Reports

CCW Digital Special Report - Outsourcing

Should outsourcing have a role in the era of customer centricity?Given the perception that outsourcing involves sacrificing quality to save money, many would answer a resounding “no.” The customer experience is one business function in which corners cannot be cut.Others would vehemently dispute that premise. They would argue that outsourcing,...

CCW Digital Special Report - Intelligent Customer Contact Workforce

Your agents may be smart. They may have a thorough grasp of your products, scripts, and policies.But are they “intelligent”? Do they have the insight and capability needed to provide customers with frictionless, personalized experiences when and where they are demanding them?This report explores that more important form of contact...

CCW Digital Special Report - CX Automation

Dear customer contact community: stop sleeping on automation.That may seem like a confusing recommendation. Virtually no customer experience topic, after all, is commanding more hype (and investment consideration) than automation.The issue, however, is that many are missing the true value of automation. They are focusing purely on the superficial impact...

CCW Digital Special Report: The State of Chatbots

It is time to change the conversation about chatbots in the contact center.This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:- 5 major chatbot mistakes- 3 signs of a valuable chatbot- Ways to align chatbots...

Special Report: Remote Agents

Engaged and empowered agents can be the gateway to an exceptional customer experience. They foster legitimate connections with customers.Take a look at this special report to learn more about remote agents and remote workforce strategies.